Training Program in Conflict and Claim Management|Online

Overview

Why Attend

Dispute and claim management are essential skills needed by professionals across various sectors, both private and public. This course offers a specialized course in Conflict and Claim Management aimed at equipping participants with in-depth knowledge and practical skills to handle disputes and claims effectively and systematically. The course will cover various methods for managing and resolving disputes through negotiation, mediation, and arbitration, as well as how to deal with legal and regulatory claims. The course will also focus on how to assess disputes, contain associated legal risks, and apply legal solutions in a manner that helps avoid escalation and contributes to achieving a quick and fair resolution.

Participants will acquire advanced skills in using modern tools and techniques for professional dispute management, which will improve institutional performance and maintain business and administrative relationships in a conflict-free work environment.

Course Objectives

By the end of the course, participants will be able to:

Who Should Attend?

Lawyers and legal consultants specializing in disputes and claims management.
Human resources managers in companies and institutions.
Executives and project managers in large corporations.
Employees in legal departments dealing with dispute and claim cases.
Individuals interested in expanding their knowledge of dispute management and resolution.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

Understand dispute management and resolution methods in various work environments.
Acquire the tools necessary to assess and submit claims legally.
Develop effective negotiation skills to resolve disputes.
Learn how to apply mediation and arbitration mechanisms in dispute resolution.
Empower participants to manage contract and agreement-related claims professionally.

Course Outline

Nature and Types of Disputes
- Fundamental differences between disputes and claims.
- Contractual disputes vs. execution disputes.
- Administrative, commercial, and financial disputes.
General Framework of Contractual Claims
- When a claim arises and when it escalates into a dispute.
- Regulatory requirements for claim acceptance.
- Relationship between contract terms and the submitted claim.
Drafting Technical and Financial Claims
- Components of precise technical claims.
- Preparing financial claims and attachments.
- Linking the reasons for the claim to supporting documentation.
Documentation of Claims According to Institutional Guidelines
- Types of supporting documents for a claim.
- Chronology of documents and event dates.
- Recording correspondence, reservations, and technical reports.
Causes of Disputes in Contracts and Projects
- Ambiguity or conflicting contract provisions.
- Delays in execution or unclear technical scope.
- Price changes or unforeseen events.
Classification of Disputes and Legal Implications
- Negotiable disputes vs. judicial disputes.
- Temporal and financial consequences of disputes.
- The relationship between disputes and institutional reputation.
Amicable Means of Dispute Resolution
- Direct negotiation between parties.
- Mediation and voluntary arbitration.
- Preparing memoranda of understanding and interim settlement solutions.
Formal Procedures for Dispute Resolution
- Resorting to institutional or ad hoc arbitration.
- Stages of litigation in contractual disputes.
- Enforcement of arbitral or judicial rulings.
Building an Internal Claims Management System
- Establishing an internal claims and disputes committee.
- Procedures for receiving and reviewing claims.
- Internal escalation rules for claims.
Governance and Risk in Dispute Management
- Managing risks arising from claims.
- Assessing the financial and legal impact of a dispute.
- Recording disputes within institutional governance systems.

Schedule & Fees

2026 Schedule & Fees

15 - 19 Nov, 2026

Arabic
Virtual Learning

Per participant USD 1,300

15 - 19 Nov, 2026

English
Virtual Learning

Per participant USD 1,300

29 Nov - 3 Dec, 2026

English
Virtual Learning

Per participant USD 1,300

29 Nov - 3 Dec, 2026

Arabic
Virtual Learning

Per participant USD 1,300

2027 Schedule & Fees

14 - 18 Feb, 2027

English
Virtual Learning

Per participant USD 1,300

14 - 18 Feb, 2027

Arabic
Virtual Learning

Per participant USD 1,300

28 Feb - 4 Mar, 2027

Arabic
Virtual Learning

Per participant USD 1,300

28 Feb - 4 Mar, 2027

English
Virtual Learning

Per participant USD 1,300

16 - 20 May, 2027

English
Virtual Learning

Per participant USD 1,300

16 - 20 May, 2027

Arabic
Virtual Learning

Per participant USD 1,300

30 May - 3 Jun, 2027

English
Virtual Learning

Per participant USD 1,300

30 May - 3 Jun, 2027

Arabic
Virtual Learning

Per participant USD 1,300

15 - 19 Aug, 2027

Arabic
Virtual Learning

Per participant USD 1,300

15 - 19 Aug, 2027

English
Virtual Learning

Per participant USD 1,300

29 Aug - 2 Sep, 2027

Arabic
Virtual Learning

Per participant USD 1,300

29 Aug - 2 Sep, 2027

English
Virtual Learning

Per participant USD 1,300

14 - 18 Nov, 2027

English
Virtual Learning

Per participant USD 1,300

14 - 18 Nov, 2027

Arabic
Virtual Learning

Per participant USD 1,300

28 Nov - 2 Dec, 2027

English
Virtual Learning

Per participant USD 1,300

28 Nov - 2 Dec, 2027

Arabic
Virtual Learning

Per participant USD 1,300