Training and development professionals are under continuous pressure to offer exceptional training services. The demands of their job can only be fulfilled through extensive knowledge of the main topics related to the training profession. This course will equip participants with practical knowledge to promote training within their organizations, link training to organizational objectives, analyze training needs, and select internal trainers and external consultants. In addition, the course focuses on different levels of training evaluation and the competencies required by training professionals.
Course Methodology
Participants will learn by doing. Several practical group exercises are used to assist participants in applying theoretical knowledge to organizational settings.
Course Objectives
By the end of the course, participants will be able to:
Strengthen the strategic relationship between training interventions and organizational directives
Combine appropriate methods to conduct a Training Needs Assessment (TNA)
Customize an effective process to develop subject-matter experts into internal trainers
Assess training vendors and their consultants
Demonstrate the success of training programs using evaluation methods from Reaction to Return on Investment (ROI)
Target Audience
Training and development professionals involved in training needs analysis, coordinating and organizing training courses, and evaluating training results.
Target Competencies
Strategic alignment
Training Needs Analysis
Training vendors' assessment
Training of trainers
Training evaluation
Course Outline
The Roadmap from Strategy to Training
Organizational needs: Pains and plans
How training contributes to organizational objectives
Observable behaviors from organizational objectives
Supporting the right behaviors with Instructional Learning Objectives
Components of a complete ILO
Guidelines for designing effective classroom learning
Partnering with training stakeholders
Training stakeholders
Roles and responsibilities of training stakeholders
Overcoming challenges with training stakeholders
Methods for Training Needs Assessments (TNA)
The importance of TNAs
Pitfalls of TNAs
Main sources of training needs
Mandatory needs
Technical industry needs
Organizational culture needs
Departmental needs
Individual needs
Five methods for TNAs
Business plan analysis
Job description analysis
Appraisal analysis
Survey analysis
Gap analysis
Developing Subject Matter Experts (SMEs) into Internal Trainers
Pre-requisites for SMEs to become internal trainers
The selection process of internal trainers
A simplified competency framework for internal trainers
Train the trainer boot camp
Overcoming the challenges of providing training by internal trainers
Assessing Trainers and Training Providers
First screening of training providers
Decision matrix to select training vendors
Training proposal evaluation
Screening consultants' criteria worksheet
Consultant interview evaluation questions
Evaluating consultants' performance: before, during, and after the training
Evaluating the overall performance of training vendors
Demonstrating the Success of Training
Lessons on how to evaluate training
The four levels of evaluation
Linking evaluation levels with TNAs
Linking evaluation levels with Instructional Learning Objectives (ILOs)