The overall aim of this course is to assist participants in identifying project stakeholders and managing their expectations. Participants will learn how to develop stakeholder management plans, stakeholder registers, and strategies for effectively engaging stakeholders in project decisions and execution. The course also aims at sharpening participants’ leadership, negotiation, communication, and conflict management skills to foster the appropriate stakeholder engagement in project decisions and activities.
Course Methodology
The course uses a mix of interactive techniques, such as brief presentations by consultant and participants coupled with a number of psychometric assessments. The course also features the use of a number of group exercises and case studies followed by plenary discussions.
Course Objectives
By the end of the course, participants will be able to:
Categorize project stakeholders and build the stakeholder management plan
Analyze the interest and influence of project stakeholders
Arrange the stakeholder communication channels and manage stakeholder conflicts
Choose the appropriate leadership style for each project stakeholder
Apply win-win negotiation techniques with project stakeholders
Target Audience
Project managers, members of project offices, project sponsors, functional managers, senior management and individuals interested in project stakeholder management. This course is worth 30 Professional Development Units (PDUs).
Target Competencies
Managing projects
Planning
Leading
Communicating
Conflict resolving
Negotiating
Note
The following resources will be distributed during the course:
Project stakeholder management plans and templates - soft copy
Course Outline
Stakeholder management overview
Defining project stakeholders
APM Definition
PMI Definition
A practical definition of project stakeholders
Stakeholders management skills set
Technical skills
Business insights
People skills
Categorizing and prioritizing project stakeholders
Dimensions of stakeholders categorization
Power and interest matrix
Power and influence matrix
Power and knowledge matrix
Stakeholders engagement assessment matrix
Developing stakeholder register
Stakeholder management plan
Stakeholder groups classification
Managing project stakeholder communications
Stakeholder communication plan
Stakeholder communication channels
Holistic approach to communication
Managing stakeholders in a virtual world
Managing difficult stakeholders
Managing project stakeholders conflicts
Conflict management styles
Factors affecting conflict modes
Leading project stakeholders
Project managers as leaders
Disciplines of leading project stakeholders
Leadership time continuum
Leadership capability continuum
The leadership matrix
The leadership matrix actions
Choosing the right leadership style for stakeholders