Organizations are experiencing rapid changes which are creating several challenges to modern administrators. Most notably is the need for administrators to absorb more workload and improve the quality of output. This course will equip you with precise strategies which will lift your productivity and efficiency to new levels. You will also develop and practice a variety of behavioral competencies which will help you gain the needed relations. Finally, this course will provide you with highly needed technical competencies skills.
Course Methodology
This course uses a combination of interactive activities, group and individual exercises, role plays and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will come up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.
Course Objectives
By the end of the course, participants will be able to:
List the administrator challenges in the 21st century to be proactively ready for them
Combine the efficiency and effectiveness concepts for higher productivity
Develop technical competencies to enable professional advancement
Apply administrator’s soft skills to stand out of the crowd
Use professional business writing techniques in internal and external communication
Target Audience
Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.
Target Competencies
Self-management
Effective communication
Time management
Problem solving
Teamwork
Organizing
Planning
Information Management
Course Outline
Administrator challenges of the 21st century
Being a talent
The changes in the psychological contract
Seeing through obstacles
Adaptability and change
Gaining credibility
Taking the initiative
Embracing a positive attitude
Customer relation
The productivity equation
Productivity definition
Effectiveness versus efficiency
Signs of inefficiencies at your office
Simplification of work processes
Best practices to be more productive
Administrator soft skills
Self-leadership
Personal SWOT analysis
Reactive versus proactive
Effective communication:
Types of communication
Communication barriers
Listening skills
Time management:
Time wasters
Setting priorities
Solving office problems (and turning them into opportunities)
Types of problems
Problem solving techniques
Working as a Team
Technical competencies of the modern administrator
Criteria of an administrator
Competency explained
Core competencies versus technical competencies
Administrator’s technical competencies:
Task planning
Organizing work and meetings
Information management
Utilization of office technologies
Efficient business writing skills
Definition of business writing
Setting emails, letters and memos in context
Applying modern writing techniques
Responding to different email/memo scenarios
Promoting clarity in writing and avoiding any miscommunication