A mystery shopper to monitor the ministry's work mechanisms |Smart

Overview

Why Attend

The mystery shopper is a modern job looking like acting in one of its forms because the one who acts the mystery shopper plays a different role from the fact.Morever,the mystery shopper is an ordinary man who need a service from these ministries.The mystery shopper experiences many stages related strongly with the target, the responsible of the ministry and departments which the shopper checks up on work,performed.Sometimes,the ministries and companies perform this task.

This course offers A mystery shopper to monitor the ministry's work mechanisms and ways to deal with the auditors-training course.This is for everyone wants the training the way of management its tasks as a mystery shopper is sent the ministry by other authorities.

Course Objectives

By the end of the course, participants will be able to:

Target audience of a mystery shopper to monitor the ministry's work mechanisms and ways to deal with the auditors-training course:

Charges d’affairs of different ministries in the government.
Directors of evaluation offices the performance of a ministry.
Directors of a management control department in a company.
Staff of development the performance of a ministry.
All envoys of prime ministry in the fram of control tasks of the performance of the ministry.

How the participants of Target audience of a mystery shopper to monitor the ministry's work mechanisms and ways to deal with the auditors-training course will benefit:

All participants of the course manage to know:

Work mechanisms which are followed by the mystery shopper for acheivement the main aim of the ministry visit.
Notices which the mystery shopper should focus on as a mystery shopper in the ministry.
The way of establishment visits, their hours,numbers and the different offices the mystery shopper should exerience.
The way of analysis resultes, a general evaluation which the shopper defines and his proposed mechanisms which are in final reports in recommendations section.
Learn the way of forming the mystery shopper’s models according to criteria placed on it.
Know the kind of the aims which the process of mystery shopping.
Know the means that mystery shopping may take place.

Course Outline

The mystery shopper’s role of restrict his remarks to the ministry:

Their commitment to office hours, presence in thier offices during due office hours and not going out the ministry or postponing citizens’services for another day.
The behaviour of seniors of the ministry towards an ordinary man’s services. Is there enough interaction for helping citizens to achieve their work in a short time.
Make sure that the ministry’s offecials’behaviour is equal and fair with all citizens regardless of their social classes and any class details under them the citizens divided into several genres.
Make sure there is no misuse of power or the officials’office by presence of corrupted treatments or of bribe to officials.

The mystery shopper’s role of monitoring and recording the notices of the place,offering the service in the ministry:

Make differences and crowd in the offices of the ministry or offices of services and define the reasons.
The nature of treatment in the ministry in pressure times and contingency plans of the ministry for treat the potential pressure in some days.
slow a service in the office without others and check up the reasons of this delay if it is because of service equipment of the office or because of the ministry’officials following mechanism is suitable for ideal criteria of work in the ministry.
Follow-up a queue and make sure the queue is going on quietly without notifying any irregularities or support auditors and treat them differently regardless of the
The width of the waiting room and of offices and presence of service preparations,such as clean, airconditioner and other which rise the standard of work, customer satisfaction and aduitors in the ministry.

What the mystery shopper should write in his report:

Monitoring mechanism of service and treatment in the ministry and recording his notices concering with each office and reasons of decrease the ministry’s service.
Record financial irregularities and irresponsibility for office hours or for uniform and irregularities of the progress of queue in the windows where the auditors gather.
Record services that are not in the ministry and causing delay of the auditor’s work and treatment.
Record recommendations concerning with ways of solving the problems of the ministry and write some suggestions according to the mystery shopper ’s notices in way of improvement of work of the ministry.

Schedule & Fees

2026 Schedule & Fees

4 - 8 Oct, 2026

English

Per participant USD 2,900

4 - 8 Oct, 2026

Arabic

Per participant USD 2,900

15 - 19 Nov, 2026

English

Per participant USD 2,900

15 - 19 Nov, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

3 - 7 Jan, 2027

English

Per participant USD 2,900

3 - 7 Jan, 2027

Arabic

Per participant USD 2,900

14 - 18 Feb, 2027

English

Per participant USD 2,900

14 - 18 Feb, 2027

Arabic

Per participant USD 2,900

4 - 8 Apr, 2027

English

Per participant USD 2,900

4 - 8 Apr, 2027

Arabic

Per participant USD 2,900

16 - 20 May, 2027

English

Per participant USD 2,900

16 - 20 May, 2027

Arabic

Per participant USD 2,900

4 - 8 Jul, 2027

English

Per participant USD 2,900

4 - 8 Jul, 2027

Arabic

Per participant USD 2,900

15 - 19 Aug, 2027

English

Per participant USD 2,900

15 - 19 Aug, 2027

Arabic

Per participant USD 2,900

3 - 7 Oct, 2027

English

Per participant USD 2,900

3 - 7 Oct, 2027

Arabic

Per participant USD 2,900

14 - 18 Nov, 2027

English

Per participant USD 2,900

14 - 18 Nov, 2027

Arabic

Per participant USD 2,900