Ask a facilities team where a piece of equipment is, when it was last serviced, or how much space sits empty on the third floor, and the honest answer is often: it depends who you ask. That uncertainty is expensive. CAFM exists to remove it — giving facilities teams a single, structured source of truth for space, assets, and maintenance instead of scattered spreadsheets and institutional memory.
The value, though, lives in the details: how well CAFM software is configured, how rigorously asset tracking is maintained, and how tightly maintenance scheduling is integrated into daily operations. The Computer-Aided Facilities Management (CAFM) Systems and Digital Workplace Solutions training course, gets facilities professionals past the sales pitch and into the practical mechanics of running a CAFM system that teams actually trust and use.
Participants leave knowing how to evaluate facilities technology, configure a system around real operational needs, and turn CAFM from an underused database into a genuine decision-making tool.
Course Objectives
By the end of the course, participants will be able to:
By the end of this course, participants will be able to:
Explain the core functions and business value of CAFM systems within facilities operations.
Evaluate CAFM software options against organizational size, complexity, and budget.
Set up and maintain accurate asset tracking records within a CAFM platform.
Configure maintenance scheduling workflows that support preventive and planned maintenance.
Use CAFM data to support space management, occupancy planning, and reporting.
Integrate CAFM with other facilities technology, including IoT sensors and CMMS platforms.
Drive user adoption and data quality across facilities and workplace teams.
Target Group
Facilities managers and CAFM system administrators
Maintenance managers responsible for asset and work order data
Workplace and space management professionals
IT professionals supporting facilities management platforms
Facilities directors evaluating or implementing CAFM solutions
Course Outline
Introduction to CAFM Systems
What CAFM is and the problems it's designed to solve
Core modules: space, assets, maintenance, and reporting
The business case for investing in a CAFM platform
Choosing and Implementing CAFM Software
Evaluating CAFM software against organizational requirements
Key implementation steps and common rollout pitfalls
Migrating data from spreadsheets and legacy systems
Asset Tracking in CAFM
Structuring an asset register within a CAFM system
Capturing asset location, condition, and lifecycle data
Using asset tracking data to support maintenance and capital planning
Maintenance Scheduling and Work Order Management
Building preventive maintenance schedules within CAFM
Managing work orders from request through completion
Using scheduling data to reduce reactive maintenance
Space and Occupancy Management in CAFM
Tracking space allocation and utilization through CAFM
Supporting occupancy planning with accurate space data
Generating space reports for leadership and real estate decisions
Integrating CAFM with Broader Facilities Technology
Connecting CAFM with CMMS, IoT sensors, and BMS platforms
Building a unified data environment across facilities technology
Ensuring data consistency and quality across integrated systems