Soft Facilities Management Training Course |Smart

Overview

Why Attend

Soft Facilities Management covers the people-facing services that shape everyday life inside a building — from cleaning services and catering to security, waste management, and broader workplace support. While hard FM keeps a building's engineering systems running, soft FM is what determines whether the spaces inside it are clean, safe, comfortable, and genuinely functional for the people who use them every day.

As organizations place growing emphasis on employee experience, hygiene standards, and workplace safety, the ability to plan, deliver, and monitor soft FM services has become a core management skill. To meet this need, the Soft Facilities Management training course, equips facilities professionals with the operational knowledge and service-management tools needed to run these functions effectively.

Through a practical focus on service quality, vendor management, and workplace support standards, participants learn how to deliver consistent, cost-effective soft services that support productivity, wellbeing, and organizational reputation.

Course Objectives

By the end of the course, participants will be able to:

By the end of this course, participants will be able to:

Define the scope of Soft Facilities Management and its relationship to overall facilities operations.
Plan and manage cleaning services programs that meet hygiene and quality standards.
Oversee catering operations, from vendor selection to service quality and food safety compliance.
Implement effective waste management systems, including segregation, recycling, and disposal practices.
Coordinate security services to protect people, assets, and information within the workplace.
Deliver broader workplace support services that enhance occupant experience and productivity.
Manage service contracts, vendors, and in-house teams delivering soft FM functions.

Target Group

Soft Facilities Management professionals and coordinators
Facilities and workplace services managers
Cleaning, catering, and security supervisors
Office and workplace experience managers
Procurement staff managing soft FM service contracts

Course Outline

Introduction to Soft Facilities Management

Defining soft FM and distinguishing it from hard FM functions
Core service categories within soft facilities management
The link between soft FM quality and employee experience

Cleaning Services Management

Planning cleaning schedules and quality standards
Selecting cleaning methods, equipment, and materials
Monitoring cleaning performance and handling service issues

Catering and Food Services

Managing catering vendors and service agreements
Food safety and hygiene compliance
Meeting workplace dietary and service expectations

Waste Management

Waste segregation, recycling, and disposal processes
Regulatory compliance for waste handling
Sustainability practices within soft FM operations

Security Services

Physical security planning and access control
Coordinating security personnel and technology systems
Emergency response and incident management procedures

Workplace Support Services

Reception, mailroom, and front-of-house services
Space and desk management for occupant comfort
Measuring service quality and occupant satisfaction

Vendor and Contract Management

Selecting and managing soft FM service providers
Setting and monitoring service-level agreements (SLAs)
Balancing cost efficiency with service quality across all soft FM functions

Schedule & Fees

2026 Schedule & Fees

4 - 8 Oct, 2026

English

Per participant USD 2,900

4 - 8 Oct, 2026

Arabic

Per participant USD 2,900

6 - 10 Dec, 2026

English

Per participant USD 2,900

6 - 10 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

3 - 7 Jan, 2027

English

Per participant USD 2,900

3 - 7 Jan, 2027

Arabic

Per participant USD 2,900

7 - 11 Mar, 2027

English

Per participant USD 2,900

7 - 11 Mar, 2027

Arabic

Per participant USD 2,900

4 - 8 Apr, 2027

English

Per participant USD 2,900

4 - 8 Apr, 2027

Arabic

Per participant USD 2,900

6 - 10 Jun, 2027

English

Per participant USD 2,900

6 - 10 Jun, 2027

Arabic

Per participant USD 2,900

4 - 8 Jul, 2027

English

Per participant USD 2,900

4 - 8 Jul, 2027

Arabic

Per participant USD 2,900

5 - 9 Sep, 2027

English

Per participant USD 2,900

5 - 9 Sep, 2027

Arabic

Per participant USD 2,900

3 - 7 Oct, 2027

English

Per participant USD 2,900

3 - 7 Oct, 2027

Arabic

Per participant USD 2,900

5 - 9 Dec, 2027

English

Per participant USD 2,900

5 - 9 Dec, 2027

Arabic

Per participant USD 2,900