Workplace Experience Management and Employee Wellbeing |Smart

Overview

Why Attend

People don't remember the square footage of an office. They remember whether it felt good to be there — whether the space worked with them or against them on an ordinary Tuesday. Workplace Experience is what facilities teams are actually managing when they think they're just managing a building, and ignoring it doesn't make it disappear; it just shows up later as disengagement, attrition, and empty desks nobody planned for.

Getting it right means treating employee wellbeing as a design input, not an afterthought bolted onto the wellness newsletter, delivering workplace services that people actually notice and value, and designing for hybrid offices where presence itself can no longer be assumed. The Workplace Experience Management and Employee Wellbeing in Modern Facilities training course, treats experience as a measurable, manageable discipline — not a vague aspiration.

Participants leave able to design workplace experiences grounded in real employee needs, deliver services that genuinely improve daily working life, and build hybrid environments people choose to use rather than avoid.

Course Objectives

By the end of the course, participants will be able to:

By the end of this course, participants will be able to:

Explain why Workplace Experience has become a core facilities management priority.
Embed employee wellbeing principles into physical space and service design.
Design and deliver workplace services that meaningfully improve daily experience.
Build environments suited to hybrid offices and flexible attendance patterns.
Gather and act on employee feedback to continuously improve workplace experience.
Measure workplace experience outcomes with credible, meaningful metrics.
Make the business case for workplace experience investment to organizational leadership.

Target Group

Workplace experience and employee experience managers
Facilities and workplace services professionals
HR and people leaders involved in workplace strategy
Office and hybrid workplace coordinators
Facilities directors overseeing employee-facing services

Course Outline

Understanding Workplace Experience

What workplace experience actually means beyond amenities
The cost of ignoring experience as a facilities management priority
Connecting workplace experience to engagement and retention outcomes

Designing for Employee Wellbeing

Physical design elements that support wellbeing and comfort
Balancing wellbeing initiatives with practical operational constraints
Avoiding wellbeing gestures that don't address real employee needs

Delivering Workplace Services That Matter

Identifying which services genuinely influence daily experience
Managing service delivery consistently across the workplace
Handling service failures in ways that preserve employee trust

Designing for Hybrid Offices

Rethinking space design when presence can no longer be assumed
Supporting collaboration and connection in flexible attendance models
Managing the practical challenges of variable office occupancy

Gathering and Acting on Employee Feedback

Structuring feedback mechanisms that surface genuine concerns
Distinguishing signal from noise in employee feedback
Closing the loop by visibly acting on feedback received

Measuring Workplace Experience

Selecting metrics that reflect genuine experience improvement
Avoiding vanity metrics that look good but mean little
Using experience data to guide ongoing workplace decisions

Building the Business Case for Workplace Experience

Communicating experience investment in terms leadership values
Connecting workplace experience initiatives to measurable business outcomes
Securing ongoing support and budget for experience-focused initiatives

Schedule & Fees

2026 Schedule & Fees

4 - 8 Oct, 2026

English

Per participant USD 2,900

4 - 8 Oct, 2026

Arabic

Per participant USD 2,900

29 Nov - 3 Dec, 2026

English

Per participant USD 2,900

29 Nov - 3 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

3 - 7 Jan, 2027

English

Per participant USD 2,900

3 - 7 Jan, 2027

Arabic

Per participant USD 2,900

28 Feb - 4 Mar, 2027

English

Per participant USD 2,900

28 Feb - 4 Mar, 2027

Arabic

Per participant USD 2,900

4 - 8 Apr, 2027

English

Per participant USD 2,900

4 - 8 Apr, 2027

Arabic

Per participant USD 2,900

30 May - 3 Jun, 2027

English

Per participant USD 2,900

30 May - 3 Jun, 2027

Arabic

Per participant USD 2,900

4 - 8 Jul, 2027

English

Per participant USD 2,900

4 - 8 Jul, 2027

Arabic

Per participant USD 2,900

29 Aug - 2 Sep, 2027

English

Per participant USD 2,900

29 Aug - 2 Sep, 2027

Arabic

Per participant USD 2,900

3 - 7 Oct, 2027

English

Per participant USD 2,900

3 - 7 Oct, 2027

Arabic

Per participant USD 2,900

28 Nov - 2 Dec, 2027

English

Per participant USD 2,900

28 Nov - 2 Dec, 2027

Arabic

Per participant USD 2,900

Workplace Experience Management and Employee Wellbeing in Modern Facilities Training Course

Overview

Why Attend

Course Objectives

Course Outline

Schedule & Fees

2026 Schedule & Fees

2027 Schedule & Fees