Selling by Phone |Smart

Overview

Why Attend

Phone marketing relies on communicating with the customer via phone to explain the benefits of the service or product being marketed. This method has become widespread among marketers today, as it is rare to meet customers face-to-face due to the time and effort it requires. Therefore, most companies now have a dedicated department for marketing, whether through social media, email marketing, or phone marketing. In this article, we will explain the format of phone marketing, as it is one of the successful and popular marketing methods today.

The importance of phone sales is based on several points identified by financial management experts, which we will discuss in today's article. We will also talk about the key rules to follow for successful phone sales and provide a strategy to help you achieve a successful sales process through phone calls.

By using these rules and strategies accurately, you will gain phone sales skills in a short time and help grow your company's sales. You can find many courses on sales management and phone sales skills at.

Course Objectives

By the end of the course, participants will be able to:

After completing the program, participants will be able to:

Prepare well for communication.
Use a distinguished and polite speaking style.
Avoid using certain phrases (prohibited phrases).
Handle calls when directed to a voicemail system.
Track customers and record their opinions.
Use proper call-closing techniques.
Define and formulate key outcomes related to business issues and research problems.
Identify and formulate actionable recommendations.
Provide usable outputs at the end of the project.
Write a research report, design, and present a presentation of the main findings that add value to the end user or client.
Adhere to ethical issues and integrate them into the research findings reporting.

Target Audience for the Course:

Current and potential employees in business and marketing research.
Researchers within organizations, the public service, and non-governmental sectors.
Managers who use marketing research services.
Current and potential employees in marketing research.
Researchers within organizations, the public service, and non-governmental sectors.
Managers who use marketing research services.
Managers and owners of government and private companies.
Managers of large corporations.
Owners of industrial, commercial, tourism, and service establishments.
All those working in management and implementation.
Anyone who wants to build promising companies with a bright future.

Course Outline

The Modern Concept of Marketing and Sales

The concept and importance of personal selling
Telephone selling
Personal traits of telephone salespeople
Effective communication skills and their relation to telephone sales
Customer service skills
Types of customers and how to deal with them
Stages of the sales process

Training Course Locations:

The courses are held in the following countries: Egypt, Jordan, Malaysia, Turkey, England, France, Italy, Germany, Sweden, Austria, Denmark, in addition to Australia and the United States. Courses are offered at times and places convenient for your business and schedule.

Training Program Execution Styles:

Group training at academy centers.
Individual training.
Field and practical training according to modern methodologies.
Theoretical training in designated halls within the academy.

What Does the Participant Receive from the Training Program?

After completing the course, participants will receive a certificate accredited by for attending the mentioned training program.

Note:

We can offer this course at a time and location convenient for you. This course is offered with high-level standards for important personalities. For more information, contact team, which plays a role in building promising companies with a bright future.

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Schedule & Fees

2026 Schedule & Fees

20 - 24 Sep, 2026

English

Per participant USD 2,900

20 - 24 Sep, 2026

Arabic

Per participant USD 2,900

8 - 12 Nov, 2026

English

Per participant USD 2,900

8 - 12 Nov, 2026

Arabic

Per participant USD 2,900

20 - 24 Dec, 2026

English

Per participant USD 2,900

20 - 24 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

7 - 11 Feb, 2027

English

Per participant USD 2,900

7 - 11 Feb, 2027

Arabic

Per participant USD 2,900

21 - 25 Mar, 2027

English

Per participant USD 2,900

21 - 25 Mar, 2027

Arabic

Per participant USD 2,900

9 - 13 May, 2027

English

Per participant USD 2,900

9 - 13 May, 2027

Arabic

Per participant USD 2,900

20 - 24 Jun, 2027

English

Per participant USD 2,900

20 - 24 Jun, 2027

Arabic

Per participant USD 2,900

8 - 12 Aug, 2027

English

Per participant USD 2,900

8 - 12 Aug, 2027

Arabic

Per participant USD 2,900

19 - 23 Sep, 2027

English

Per participant USD 2,900

19 - 23 Sep, 2027

Arabic

Per participant USD 2,900

7 - 11 Nov, 2027

English

Per participant USD 2,900

7 - 11 Nov, 2027

Arabic

Per participant USD 2,900

19 - 23 Dec, 2027

English

Per participant USD 2,900

19 - 23 Dec, 2027

Arabic

Per participant USD 2,900