Certified Quality Management Professional |Smart

Overview

Why Attend

Quality management has evolved to become an internationally sought-after and rewarding career. The body of knowledge for quality management has expanded to include, among other things, leadership, communication, strategy, and technical skills in quality and project management. This course aims to develop participants' skills and provide them with the tools and methodologies that will enable them to shift into this rewarding career. The course will showcase quality professionals' most common tools and methodologies. Moreover, it will highlight the leadership traits that every quality professional should develop and the team development cycle that a quality team should go through.

Course Methodology

The course's exercises, workshops, presentations, role-plays, and group discussions are meant to challenge the participants while making the course enjoyable. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify specific learning points.

Course Objectives

By the end of the course, participants will be able to:

Explain the role and impact of leadership in supporting quality management systems
Assess the importance of quality in organizations and various quality schools and teachings by quality gurus
Summarize some of the common improvement methodologies and practices
Describe team dynamics and the role of teams in supporting continual improvement projects
Evaluate the most commonly used quality philosophies and tools and use the appropriate ones within their organization

Target Audience

Individuals, leaders, supervisors, and all those engaged in quality management implementation and improvement of organizational performance.

Target Competencies

Quality management
Quality control and assurance
Applying quality tools
Leadership
Team management
Using quality methodologies

Course Outline

Leadership and Management in Quality
- Definition, similarities, and differences
- Can leadership be taught and developed?
- Traits of a leader in quality management
- The role of leadership in supporting quality management systems
- Situational leadership in quality
Quality Basics and Definitions
- Definition and history of quality
- Quality management systems (ISO9001)
- Benefits of implementing a quality model
- Total Quality Management (TQM)
- Cost Of Poor Quality (COPQ)
- The seven quality secrets
- National quality and excellence awards
- Quality gurus and schools
Improvement Methodologies and Practices
- House of Quality and Quality Function Deployment (QFD)
- Six Sigma methodology
- Lean thinking
- Lean principles
- Eight wastes of Lean (MUDA)
- 5S and Poka Yoke
- Failure Mode and Effects Analysis (FMEA)
Building Teams in a Quality Management System
- The importance of teams in quality management projects
- Barriers to team achievements
- Characteristics of effective teams
- Team development stages
- Team members' selection tools
Improvement Tools and Techniques
- Tool selection
- Brainstorming
- The seven classic quality tools
  - Check sheet
  - Pareto chart
  - Cause-and-effect diagram
  - Histogram
  - Scatter diagram
  - Control charts
  - Flow charts
- Process mapping and process management
- Management elements and planning tools
- Process auditing “Turtle Diagram”
- American Society for Quality code of ethics

Schedule & Fees

2026 Schedule & Fees

11 - 15 Oct, 2026

English

Per participant USD 2,900

11 - 15 Oct, 2026

Arabic

Per participant USD 2,900

15 - 19 Nov, 2026

English

Per participant USD 2,900

15 - 19 Nov, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

10 - 14 Jan, 2027

English

Per participant USD 2,900

10 - 14 Jan, 2027

Arabic

Per participant USD 2,900

14 - 18 Feb, 2027

English

Per participant USD 2,900

14 - 18 Feb, 2027

Arabic

Per participant USD 2,900

11 - 15 Apr, 2027

English

Per participant USD 2,900

11 - 15 Apr, 2027

Arabic

Per participant USD 2,900

16 - 20 May, 2027

English

Per participant USD 2,900

16 - 20 May, 2027

Arabic

Per participant USD 2,900

11 - 15 Jul, 2027

English

Per participant USD 2,900

11 - 15 Jul, 2027

Arabic

Per participant USD 2,900

15 - 19 Aug, 2027

English

Per participant USD 2,900

15 - 19 Aug, 2027

Arabic

Per participant USD 2,900

10 - 14 Oct, 2027

English

Per participant USD 2,900

10 - 14 Oct, 2027

Arabic

Per participant USD 2,900

14 - 18 Nov, 2027

English

Per participant USD 2,900

14 - 18 Nov, 2027

Arabic

Per participant USD 2,900

Certified Quality Management Professional

Overview

Why Attend

Course Methodology

Course Objectives

Target Audience

Target Competencies

Course Outline

Schedule & Fees

2026 Schedule & Fees

2027 Schedule & Fees

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