Course in Institutional Excellence (EFQM) |Smart

Overview

Why Attend

This course offers this training program in Institutional Excellence (EFQM), designed to equip leaders, managers, and quality professionals with the knowledge and tools necessary to elevate institutional performance to international standards. This program provides a deep understanding of the EFQM Excellence Model, emphasizing strategic and operational management, continuous improvement, and sustainable organizational success.

Participants will learn how to assess institutional performance, enhance internal processes, and foster a culture of innovation and excellence. The program covers the use of evaluation tools, performance analysis, and best practices to achieve customer satisfaction, employee engagement, and sustainable results.

By completing this program, participants will be able to apply EFQM principles effectively, leading their organizations toward improved efficiency, competitiveness, and long-term success.

Course Objectives

By the end of the course, participants will be able to:

Who Should Attend?

Executive leaders and senior managers in public and private organizations.
Quality and organizational excellence officers.
Professionals in strategic planning and performance development.
Consultants and trainers specializing in quality management and institutional excellence.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

Enable participants to understand EFQM model standards comprehensively.
Develop the ability to assess organizational performance and analyze results.
Enhance skills in strategic planning and continuous improvement.
Promote a culture of innovation, quality, and organizational excellence among employees.
Prepare participants to implement global best practices to achieve sustainable institutional success.

Course Outline

Introduction to Organizational Excellence and EFQM
- Understanding the concept of organizational excellence and its importance.
- Overview of the EFQM model and its core criteria.
- Differences between traditional quality and organizational excellence.
Fundamental Principles of Excellence
- Leadership and motivating employees to achieve organizational goals.
- Customer focus and addressing their needs effectively.
- Efficient management of processes to achieve sustainable results.

Leadership and Governance
- Role of leadership in fostering a culture of quality and excellence.
- Strategies for organizational vision and goal alignment.
- Change management and supporting institutional innovation.
Strategic Planning
- Developing strategic objectives aligned with mission and vision.
- Conducting internal and external environmental analysis (SWOT).
- Setting Key Performance Indicators (KPIs) to track achievements.

Human Resource and Talent Management
- Training, developing, and motivating employees toward excellence.
- Performance evaluation and continuous staff development.
- Building cohesive, goal-oriented teams.
Employee Engagement and Excellence Culture
- Embedding a culture of quality and excellence across the organization.
- Encouraging individual and team initiatives to improve performance.
- Fostering accountability and participation at all levels.

Operations Management and Innovation
- Analyzing workflows and streamlining operational procedures.
- Implementing continuous improvement and operational innovation.
- Measuring operational efficiency and effectiveness.
Knowledge Management and Organizational Learning
- Developing systems for knowledge preservation and transfer.
- Promoting continuous learning based on data and feedback.
- Using past experiences to enhance future processes.

Customer and Stakeholder Management
- Identifying customer needs and essential requirements.
- Designing strategies to enhance customer experience and satisfaction.
- Managing effective communication with stakeholders.
Measuring Customer and Stakeholder Satisfaction
- Developing tools for satisfaction assessment (surveys, interviews).
- Analyzing feedback to improve services.
- Making evidence-based recommendations.

Institutional and Financial Results
- Linking organizational performance to financial outcomes.
- Measuring productivity and financial efficiency.
- Analyzing KPIs to identify areas for improvement.
Operational and Performance Results
- Monitoring departmental and operational outcomes.
- Evaluating results against targeted benchmarks.
- Using results for informed strategic decisions.

Sustainable Practices and Corporate Social Responsibility
- Implementing social and environmental responsibility initiatives.
- Integrating sustainability into daily operations.
- Enhancing institutional reputation among clients and communities.
Risk Management and Organizational Stability
- Identifying, evaluating, and mitigating organizational risks.
- Developing contingency and emergency response plans.
- Strengthening institutional resilience to face challenges.

Performance Evaluation According to EFQM
- Understanding EFQM evaluation criteria.
- Utilizing self-assessment and performance tools.
- Developing improvement plans based on evaluation outcomes.
Gap Analysis and Performance Improvement
- Identifying organizational strengths and weaknesses.
- Implementing process and performance improvement plans.
- Monitoring progress and measuring impact of improvements.

Innovation and Continuous Development
- Launching initiatives to enhance organizational performance.
- Encouraging creative thinking and problem-solving among teams.
- Measuring the impact of innovation on quality outcomes.
Process and Procedure Improvement
- Analyzing current processes for opportunities to enhance efficiency.
- Simplifying procedures and standardizing best practices.
- Ensuring operational effectiveness and flexibility.

Long-Term Strategic Planning
- Linking organizational excellence strategies with long-term planning.
- Defining growth and expansion objectives.
- Monitoring progress to ensure sustainable results.
Leading Organizational Change
- Managing change at all levels effectively.
- Developing adaptability and resilience among staff.
- Supporting strategic initiatives to achieve organizational goals.

Comprehensive Organizational Performance Evaluation
- Applying EFQM standards to assess overall performance.
- Preparing detailed reports covering all performance indicators.
- Recommending improvements to enhance organizational quality.
Achieving Sustainable Organizational Excellence
- Fostering a continuous culture of excellence.
- Ensuring ongoing innovation and process improvement.
- Establishing mechanisms for periodic performance development.

Schedule & Fees

2026 Schedule & Fees

22 - 26 Nov, 2026

English

Per participant USD 2,900

22 - 26 Nov, 2026

Arabic

Per participant USD 2,900

13 - 17 Dec, 2026

English

Per participant USD 2,900

13 - 17 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

21 - 25 Feb, 2027

English

Per participant USD 2,900

21 - 25 Feb, 2027

Arabic

Per participant USD 2,900

14 - 18 Mar, 2027

English

Per participant USD 2,900

14 - 18 Mar, 2027

Arabic

Per participant USD 2,900

23 - 27 May, 2027

English

Per participant USD 2,900

23 - 27 May, 2027

Arabic

Per participant USD 2,900

13 - 17 Jun, 2027

English

Per participant USD 2,900

13 - 17 Jun, 2027

Arabic

Per participant USD 2,900

22 - 26 Aug, 2027

English

Per participant USD 2,900

22 - 26 Aug, 2027

Arabic

Per participant USD 2,900

12 - 16 Sep, 2027

English

Per participant USD 2,900

12 - 16 Sep, 2027

Arabic

Per participant USD 2,900

21 - 25 Nov, 2027

English

Per participant USD 2,900

21 - 25 Nov, 2027

Arabic

Per participant USD 2,900

12 - 16 Dec, 2027

English

Per participant USD 2,900

12 - 16 Dec, 2027

Arabic

Per participant USD 2,900